Are you an MSP?
No, and that's deliberate. MSPs sell daily helpdesk and 24/7 coverage. I sell strategic attention and scoped projects. If you need someone to answer the phone at 2am when your printer breaks, I'll refer you to a good MSP partner. If you want a senior systems administrator who actually understands your stack, that's me.
Do you require long contracts?
No. Advisor is month-to-month, Partner is quarter-to-quarter, both with 30-day notice to cancel. I'd rather earn it every cycle than lock you in.
What's the residential concierge rate about?
High-end residential work — lake house Wi-Fi, smart home buildouts, family tech that needs to "just work" — is white-glove service. The premium rate reflects same-week scheduling, full documentation, family training, and post-install follow-up. Worth it if your time is worth it.
Do you work with nonprofits?
Yes — at 25% off published rates. Faith-based ministries and special-needs organizations are especially close to my heart. Just mention it when you reach out.
What hours do you keep?
Priority email response within one business day. I'm honest that I have a day job and a family. For true emergencies, the SMS add-on is the right call.
Where are you located?
Richardson, Texas. Remote work everywhere in the U.S., on-site within the DFW metroplex.